Refund policy
Return & Refund Policy
Effective Date: August 24, 2026
At House of Madison, we value a clear and fair shopping experience. We understand that circumstances may arise where you wish to return a purchase. This Return & Refund Policy explains the requirements and procedures that apply to returns, refunds, exchanges, damaged merchandise, and order-related concerns.
1. Return Timeframe
House of Madison accepts eligible return requests made within 30 days after the date of delivery.
To qualify for a standard return, an item should:
Remain unused, unworn, and in its original condition.
Have no damage or alteration caused after it was delivered.
Include original packaging, tags, labels, accessories, and other components supplied with the item, when applicable.
Be accompanied by valid proof of purchase, such as an order number, receipt, or order confirmation.
We may be unable to accept merchandise that does not satisfy these requirements, except where applicable law provides otherwise.
2. Contact Us Before Returning an Item
Every return must be requested and reviewed before the merchandise is sent back.
To begin the process, contact us at:
MichelleHouse1991@madisonthreadurban.com
Please include the following information in your request:
Your name and order number.
The item you would like to return.
The reason for the return.
Relevant photographs if the item arrived damaged, defective, or incorrect.
Once your request has been reviewed, we will send you instructions for completing an approved return.
Do not send merchandise to our address without receiving return instructions first. Sending an unauthorized return may delay or prevent proper processing.
3. Change-of-Mind Returns
If you decide that you no longer want an eligible item, you may request a return during the 30-day return period.
For returns based on personal preference, ordering the wrong product, or another reason unrelated to an error by House of Madison:
The customer is responsible for return shipping costs.
The merchandise must satisfy our return-condition requirements.
Original shipping charges are generally non-refundable.
We recommend using a shipping service that provides tracking when you are responsible for mailing a return.
4. Damaged or Defective Merchandise
If your purchase arrives damaged or appears to have a manufacturing defect, please notify us promptly after discovering the issue.
Email MichelleHouse1991@madisonthreadurban.com with your order number, a description of the problem, and clear photographs when possible.
Please keep the affected item and its original packaging while your request is under review.
After evaluating the information provided, we may offer a replacement, refund, or another appropriate resolution.
5. Incorrect Items Received
If the merchandise delivered to you does not match your order, contact our customer service team before using or returning the product.
When we confirm that an incorrect item was sent due to our fulfillment error, House of Madison will provide instructions for correcting the order.
If returning the incorrect merchandise is necessary, reasonable return shipping costs associated with our verified error will be covered by us.
6. Health, Hygiene, and Personal-Care Items
Certain beauty, skincare, cosmetic, or personal-care merchandise may be subject to additional return restrictions because of health and hygiene considerations.
Products that have been opened, used, sampled, or had their protective seal removed may not qualify for a change-of-mind return if they cannot safely be resold.
However, please contact us if such a product was already damaged, defective, or incorrect when delivered. These concerns will be reviewed separately from ordinary change-of-mind returns.
7. Additional Non-Returnable Products
Unless otherwise required by applicable law, the following products may be excluded from standard returns:
Gift cards.
Personalized, customized, or made-to-order merchandise.
Products that have been used, altered, or materially damaged after delivery.
Items with removed hygiene or protective seals where health considerations apply.
Products specifically marked Final Sale or non-returnable before checkout, where legally permitted.
If you are uncertain whether an item can be returned, please email us before shipping it.
8. Exchange Requests
Eligible products may be considered for exchange when the requested replacement is available.
Contact MichelleHouse1991@madisonthreadurban.com with your order information and the product you would like instead.
Because inventory can change, we cannot guarantee availability of replacement merchandise. When a direct exchange cannot be arranged, you may complete an approved return and purchase the desired product through a new order.
9. What Happens After We Receive Your Return
Authorized returns are inspected after they arrive.
During this review, we may verify that:
The correct product was returned.
The merchandise meets the required condition.
Original components and packaging are present where applicable.
The return was requested within the applicable timeframe.
We will communicate the outcome of the review and let you know whether the refund has been approved.
10. Refunds to Your Original Payment Method
If your return is approved, the eligible refund will generally be sent to the original payment method used when placing the order.
After a refund has been issued by House of Madison, additional processing time may be required by your credit card issuer, bank, or other payment provider.
The timing for a refund to appear in your account depends on your financial institution and is outside our direct control.
11. Shipping Charges and Refund Amounts
For customer-initiated returns, original shipping charges and return shipping costs are generally not included in the refundable amount.
When a refund results from a verified damaged, defective, or incorrectly fulfilled order, we will handle applicable shipping costs as appropriate to the circumstances.
Any different treatment required by applicable consumer protection law will take precedence.
12. Order Cancellations
If you would like to cancel an order, contact MichelleHouse1991@madisonthreadurban.com as soon as possible.
We will make reasonable efforts to honor cancellation requests before fulfillment begins. Once an order has been processed, packed, or shipped, we may be unable to cancel it.
If cancellation is no longer possible, you may request a return after receiving the order, provided the merchandise qualifies under this policy.
13. Return Shipment Responsibility
When you arrange and pay for your own return shipment, we recommend selecting a carrier service that includes tracking.
Please retain your return tracking number and shipping receipt until the return and refund have been completed.
House of Madison is not responsible for customer-arranged return shipments that are lost before reaching the return destination.
14. Applicable Consumer Rights
This policy describes the standard return and refund practices of House of Madison. It is not intended to remove or restrict consumer rights that cannot legally be waived under applicable United States federal, state, or local laws.
Where a mandatory legal requirement provides additional or different rights, the applicable law will govern.
15. Customer Support & Contact Information
For questions concerning returns, refunds, exchanges, cancellations, or problems with an order, please contact:
House of Madison
Address: 412 S. Naperville Rd., Apt. B, Wheaton, IL 60187, United States
Phone: +1 (940) 765-2524
Email: MichelleHouse1991@madisonthreadurban.com
For quicker assistance, please include your order number and the email address associated with your purchase when contacting us.