Terms of service
TERMS OF SERVICE
Effective Date: August 24, 2026
Welcome to House of Madison. These Terms of Service (“Terms”) establish the conditions that apply when you access our online store, browse our merchandise, place an order, or use any service or feature made available through our website.
For purposes of these Terms, “House of Madison,” “we,” “us,” and “our” refer to House of Madison. “You,” “your,” “shopper,” and “customer” refer to any individual who visits our website or interacts with our online services.
By accessing or using our store, you acknowledge that you have reviewed and agreed to these Terms, together with the policies referenced below. If you do not agree with these conditions, please do not use our website or purchase products through the store.
1. ELIGIBILITY TO USE OUR STORE
You may use our online store only if you are legally permitted to do so under applicable law.
By completing a purchase, you represent that you have the legal capacity to enter into the transaction. If you have not reached the age of majority where you reside, you must use the store with the authorization or involvement of a parent or legal guardian where required by law.
You are responsible for ensuring that your use of our services complies with laws applicable to you.
2. SCOPE OF OUR SERVICES
Our website allows customers to browse products, obtain product information, submit orders, communicate with us, and use other shopping-related features that we may make available.
We may develop, modify, replace, or discontinue particular website features as our business evolves.
Nothing in these Terms guarantees that a specific feature, product, promotion, or service will remain continuously available.
3. RESPONSIBLE WEBSITE USE
You agree to use our website in good faith and for legitimate purposes.
You may not knowingly use the website in a way that:
Violates applicable law;
Facilitates fraud or deception;
Damages or interferes with our systems;
Attempts to gain unauthorized access;
Compromises another person's rights; or
Materially interferes with another customer's use of the store.
We may take reasonable measures to prevent or address misuse of our services.
4. PRODUCT PRESENTATION
We make reasonable efforts to present our merchandise accurately and provide customers with useful information before purchase.
Product pages may include photographs, descriptions, dimensions, specifications, materials, features, or other relevant information.
Because images are displayed electronically, actual colors, textures, proportions, or other visual details may vary depending on your device, display settings, photography, or lighting.
Packaging and other non-material product presentation details may also change from time to time.
5. INVENTORY STATUS
All merchandise offered by House of Madison is subject to availability.
Inventory information may change rapidly, and an item displayed as available may become unavailable before an order is processed.
We reserve the right, where reasonably necessary, to:
Limit quantities available for purchase;
Discontinue particular merchandise;
Restrict unusually large orders;
Adjust inventory offered through the website; or
Cancel an unavailable item.
If we cannot fulfill a paid item, we will provide any refund due under applicable law and our store policies.
6. PRODUCT PRICES
Current product prices are displayed on our website.
We may adjust prices prospectively without prior notice. Such changes generally will not affect an accepted purchase except where a genuine pricing error or another legally permitted circumstance applies.
Applicable taxes, shipping charges, discounts, and other fees may be calculated during checkout.
Customers should review the total amount shown before submitting payment.
7. PRICING OR LISTING MISTAKES
Although we make reasonable efforts to maintain accurate listings, occasional errors may occur.
A product may be displayed with an incorrect price, description, promotion, specification, or availability status.
If we discover a material mistake affecting an order before fulfillment, we may contact you with available options or cancel the affected item.
Where cancellation occurs after payment has been collected, any amount owed will be refunded appropriately.
8. SUBMITTING AN ORDER
When you complete checkout, you are submitting a request to purchase the selected products.
An order acknowledgment confirms that we have received your submission but does not necessarily mean that the order has been finally accepted.
Before fulfillment, we may review:
Product availability;
Payment authorization;
Billing details;
Shipping information;
Purchase quantities; and
Information relevant to fraud prevention or legal compliance.
We may communicate with you if additional information is reasonably necessary to complete the transaction.
9. ORDER ACCEPTANCE AND REFUSAL
We reserve the right to decline or cancel a transaction for legitimate reasons.
These may include insufficient inventory, payment problems, suspected fraud, obvious listing errors, incorrect customer information, unusual purchasing activity, shipping limitations, or circumstances that prevent lawful fulfillment.
We will not refuse an order for an unlawful discriminatory reason.
If we cancel a transaction for which payment has already been successfully collected, we will process the appropriate refund.
10. ACCURATE CUSTOMER INFORMATION
You agree to provide accurate, complete, and current information when placing an order.
Please carefully review your shipping address, billing details, email address, telephone number where requested, and payment information before submitting your purchase.
If you discover an error, contact us promptly.
We will attempt to accommodate reasonable corrections, but we cannot guarantee that order information can be changed once processing or shipping has begun.
11. PAYMENT AUTHORIZATION
Purchases must be completed using payment methods made available at checkout.
By submitting payment information, you represent that you are authorized to use the applicable payment method and authorize the amount presented during checkout.
Payment authorization may be performed by independent financial institutions or payment service providers.
An order may not proceed if authorization is declined or if additional verification is reasonably necessary.
12. SALES TAXES AND TRANSACTION CHARGES
Where required, applicable sales taxes and other transaction-related charges may be calculated based on the order and delivery destination.
Any charges collected by House of Madison will be presented during checkout as appropriate.
Customers are responsible for reviewing the final order total before completing their purchase.
13. SHIPPING ARRANGEMENTS
Shipping terms applicable to purchases are described in our separate Shipping Policy.
That policy may provide information regarding available delivery methods, shipping rates, processing expectations, delivery estimates, and geographic restrictions.
Customers should review the Shipping Policy before submitting an order.
14. DELIVERY TIMEFRAMES
Delivery dates or transit periods displayed through our store are estimates unless expressly stated otherwise.
Actual delivery may be affected by carrier operations, severe weather, holidays, transportation interruptions, unusually high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
We encourage customers to contact us if a shipment appears to have encountered a significant delivery problem.
15. ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address.
Please review the address carefully before submitting an order.
If you provide an incorrect address, contact us as soon as possible. We may attempt to update it if fulfillment has not progressed too far, but we cannot guarantee that a carrier can redirect an order after shipment.
16. CHANGING OR CANCELLING PURCHASES
Requests to change or cancel an order should be submitted promptly.
Whether we can accommodate the request depends on the order's processing status.
Once merchandise has been packed, fulfilled, or transferred to a carrier, modification or cancellation may no longer be possible.
If an order has already shipped, an eligible return may instead be handled under our Return & Refund Policy.
17. RETURN AND REFUND TERMS
Our Return & Refund Policy establishes the procedures and conditions applicable to eligible returns, exchanges, refunds, and related requests.
Customers should read that policy before purchasing merchandise.
Any restrictions stated in the policy apply only to the extent permitted by law. Nothing in our policies is intended to waive consumer rights that cannot legally be waived.
18. DISCOUNTS AND PROMOTIONS
From time to time, we may offer coupons, promotional codes, reduced prices, or limited-time offers.
Promotions may have specific conditions relating to:
Eligible merchandise;
Minimum order amounts;
Customer eligibility;
Redemption limits;
Promotional periods; or
Combination with other discounts.
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.
We may reject or cancel fraudulent or unauthorized use of promotional benefits.
19. CUSTOMER ACCOUNT RESPONSIBILITIES
If customer account functionality is offered, you are responsible for protecting your login credentials and taking reasonable precautions against unauthorized access.
You should notify us if you believe your account has been compromised.
We may temporarily restrict account access when reasonably necessary to protect customers, investigate suspicious activity, or maintain website security.
20. PERSONAL INFORMATION AND PRIVACY
Information provided when you visit our store, communicate with us, create an account, or complete a purchase may constitute personal information.
Our collection and handling of such information are governed by our Privacy Policy and applicable privacy laws.
Please review the Privacy Policy for additional information concerning our data practices.
21. WEBSITE OWNERSHIP AND CONTENT RIGHTS
Materials available through our website may include trademarks, logos, photographs, graphics, product descriptions, written content, layouts, and other intellectual property.
These materials may be owned by House of Madison, licensed to us, or owned by third-party rights holders.
Accessing our store does not transfer intellectual property ownership to you.
Except as permitted by applicable law, protected materials may not be copied, modified, republished, distributed, sold, or commercially exploited without appropriate authorization.
22. REVIEWS, FEEDBACK, AND CUSTOMER MATERIALS
If you choose to provide a review, comment, photograph, suggestion, or other submission, you are responsible for ensuring that you have the right to provide that material.
Customer submissions must not knowingly:
Violate another person's intellectual property rights;
Unlawfully reveal private information;
Contain malicious software;
Include fraudulent or deceptive content;
Contain unlawful threats or harassment; or
Otherwise violate applicable law.
We may moderate submissions where reasonably necessary for legal, operational, security, or community-integrity purposes.
23. EXTERNAL LINKS AND WEBSITES
Our store may provide links to websites or resources operated by independent third parties.
We do not necessarily control the content, availability, security practices, or policies of those external websites.
Customers who follow an external link should independently review the third party's terms and privacy practices before submitting personal information or completing a purchase.
24. THIRD-PARTY SERVICES
Certain store functions may depend on third-party providers, including providers involved in hosting, payment processing, analytics, communications, technology, or shipping.
These providers may maintain their own contractual terms and privacy policies.
To the extent permitted by law, House of Madison is not responsible for independent acts or failures of third parties outside our reasonable control.
25. ACTIVITIES NOT PERMITTED
You may not use our website or services to:
Conduct fraudulent transactions;
Engage in unlawful activity;
Upload or transmit malware or harmful code;
Attempt unauthorized access to systems or accounts;
Circumvent security measures;
Intentionally disrupt website operation;
Unlawfully obtain personal information;
Infringe copyrights, trademarks, or other legal rights;
Impersonate another person for deceptive purposes;
Send unauthorized spam through our services; or
Assist another person in engaging in prohibited conduct.
Material violations may result in suspension or termination of access.
26. AVAILABILITY OF THE WEBSITE
We aim to provide reliable access to our store, but website availability cannot be guaranteed at all times.
Maintenance, updates, internet outages, third-party failures, security incidents, technical problems, or circumstances outside our control may temporarily interrupt service.
We may perform maintenance or make technical changes where reasonably necessary to operate and improve the store.
27. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our online store and website functionality are provided on an “as available” basis.
We do not guarantee that access will always be uninterrupted, secure, or completely free from technical errors.
Products may also be subject to separate manufacturer or supplier warranties where applicable.
Nothing in these Terms excludes any warranty, consumer guarantee, or statutory right that cannot legally be excluded.
28. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, House of Madison will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of our website or online services where such liability may lawfully be limited.
Any limitation in these Terms applies only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
29. CUSTOMER INDEMNIFICATION
To the extent legally permitted, you agree to indemnify House of Madison against reasonable third-party claims, liabilities, damages, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another person's rights.
This provision does not require you to assume responsibility for conduct for which House of Madison remains legally responsible.
30. SEVERABILITY OF PROVISIONS
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, it will be limited or severed only to the extent required by applicable law.
The remaining provisions will continue to have effect.
31. SUSPENSION OR TERMINATION OF ACCESS
You may stop using our online services at any time.
We may suspend or terminate access when reasonably necessary because of material violations of these Terms, suspected fraud, unlawful conduct, security concerns, or abuse of our services.
Termination will not affect rights or obligations that arose before termination or that are intended to survive it.
32. COMPLETE TERMS BETWEEN YOU AND OUR STORE
These Terms should be read together with the other policies applicable to our store, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Together, these documents establish the applicable conditions governing your use of our online store and purchases from House of Madison.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce it later.
33. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Illinois.
Nothing in this governing-law provision is intended to eliminate mandatory consumer rights or remedies available under applicable law.
34. FUTURE CHANGES TO THESE TERMS
We may update these Terms periodically to account for changes in our business practices, products, website functionality, operational requirements, or applicable laws.
When Terms are revised, the updated version may be posted through our website with a revised effective date.
Where applicable law requires specific notice or consent for a material change, we will comply with those requirements.
35. CONTACT HOUSE OF MADISON
If you have questions about these Terms of Service, a purchase, or your use of our online store, please contact House of Madison using the information below:
Shop Name: House of Madison
Address: 412 S. Naperville Rd., Apt. B, Wheaton, IL 60187, United States
Phone: +1 940-765-2524
Email: MichelleHouse1991@madisonthreadurban.com