Shipping policy
Shipping Policy
Last Updated: August 24, 2026
At House of Madison, we strive to make our shipping terms straightforward and easy to understand. This Shipping Policy explains our delivery coverage, available shipping methods, shipping costs, estimated delivery times, and other important information related to orders placed through our online store.
1. Shipping Within the United States
House of Madison currently ships only to eligible addresses within the United States.
We do not offer international shipping. Orders requiring delivery to an address outside the United States cannot be fulfilled under our current shipping services.
Please provide a valid and complete U.S. shipping address when placing your order.
2. Our Shipping Options
Customers can choose from the following domestic shipping methods at checkout:
Express Shipping
Delivery estimate: 1–2 business days
Shipping fee: $15.00
Express Shipping is available for customers who prefer a faster delivery method.
Standard Shipping
Delivery estimate: 3–5 business days
Shipping fee: $8.00
Free Standard Shipping
Orders with an eligible merchandise total of $70.00 or more qualify for:
FREE Standard Shipping
Estimated delivery: 3–5 business days
Free shipping applies only to the Standard Shipping option. Customers who select Express Shipping will be charged the regular $15.00 Express Shipping fee.
3. Shipping Rate Summary
Our current domestic shipping structure is:
Express — 1–2 business days — $15.00
Standard — 3–5 business days — $8.00
Standard on orders $70.00 and up — 3–5 business days — FREE
The applicable shipping method and charge will be shown during checkout before payment is completed.
4. Order Processing
After your order is received, it may require processing, verification, and preparation before being transferred to the shipping carrier.
Please understand that processing time and shipping transit time are separate. The 1–2 business day Express and 3–5 business day Standard estimates generally refer to the applicable delivery service after the order has been prepared for shipment.
Orders placed on weekends or holidays may begin processing on the next business day.
5. Business Days and Delivery Estimates
For purposes of this Shipping Policy, business days generally refer to Monday through Friday and exclude weekends and applicable holidays.
Estimated delivery periods are provided as guidelines and are not guaranteed arrival dates.
Factors outside our reasonable control may affect delivery, including severe weather, carrier disruptions, transportation delays, holiday shipping volumes, and other unexpected events.
6. Shipping Address Responsibility
Please carefully review your delivery information before completing checkout.
Customers are responsible for providing accurate information, including:
Recipient's full name
Street address
Apartment or unit number, if applicable
City
State
ZIP code
House of Madison cannot guarantee delivery when incorrect or incomplete shipping information is provided.
If you notice an error after submitting your order, contact us promptly. We will make reasonable efforts to correct the information before shipment when possible, but changes cannot be guaranteed once processing or shipping has begun.
7. Tracking Your Order
Tracking information may be provided after your package has been prepared and shipped.
Please allow time for the shipping carrier to scan the package and activate tracking updates. It is normal for tracking information to take some time to appear after a shipping label has been created.
Once your order is in transit, the carrier's tracking system generally provides the most current delivery information.
8. Delivery Delays
Although we work to ensure orders are shipped in a timely manner, some delays may occur after a package enters the carrier's network.
Weather events, transportation problems, carrier service interruptions, seasonal demand, holidays, or other circumstances beyond our reasonable control can affect delivery times.
If your order appears to be significantly delayed, please contact House of Madison and we will assist in reviewing the available shipment information.
9. Incorrect or Undeliverable Addresses
If a carrier cannot deliver a package because the address provided at checkout is incorrect, incomplete, or otherwise undeliverable, the shipment may be returned to us.
When a package is returned, please contact House of Madison so we can review the available options.
If reshipment is necessary because incorrect or incomplete delivery information was originally provided, additional shipping charges may apply.
10. Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate the package, please check all possible delivery locations around your property, including your mailbox, entrance, porch, reception area, or another secure location.
You may also wish to check with household members, neighbors, apartment management, or the shipping carrier.
If the package still cannot be found, contact us with your order information. We will review the available shipping details and provide reasonable assistance.
11. Damaged Packages
If your package or merchandise arrives damaged, please contact House of Madison promptly after receiving the shipment.
We recommend retaining the original shipping box and packaging materials and taking clear photographs showing the condition of both the package and affected merchandise.
This information may be needed when reviewing a shipping-related claim. Any applicable refund, return, exchange, or replacement will also be subject to our Return & Refund Policy.
12. International Orders
International shipping is not available at House of Madison.
Our current delivery services are limited to the United States. We do not ship orders to addresses located outside the U.S.
13. Policy Revisions
House of Madison may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier availability, fulfillment procedures, or our business practices.
Updated terms will be published on our online store with the applicable revision date.
Contact House of Madison
If you have questions about shipping charges, delivery estimates, tracking, or an existing shipment, please contact us:
House of Madison
Address: 412 S. Naperville Rd., Apt. B, Wheaton, IL 60187, United States
Phone: 940-765-2524
Email: MichelleHouse1991@madisonthreadurban.com